Return Merchandise Authorization
If you are not satisfied with your purchase, we will gladly accept returns within 31 days from the date of your order. The following will list the RMA procedure and conditions, along with any pertinent information you should know:
- Please fill the RMA form out completely.
- Select the product(s) you wish to return or exchange from the drop-down box. Only items which are eligible for Return will be listed.
- If you have a Divatress Account, you may check your RMA status from your Account Dashboard under the 'RMA' tab.
- Once your RMA request has been approved, please click the 'Print Form' button. This will allow you to print the RMA form which you should include in the box along with the returned merchandise.
- Once you have sent the package to us, then proceed to click the 'Package Sent' button. This will notify us of your shipment.
- Customers are responsible for return shipping costs. You may choose any carrier (UPS, FedEx, USPS, etc.), but we do require a method that supplies a tracking number. UPS and FedEx give tracking numbers by default. If you choose to ship using USPS, please send using 'USPS Tracking' or 'Signature Confirmation.'
- Restocking fees may apply.
- A Reship fee of $8.95 will apply to exchanged merchandise.
- Shipping and handling costs from your original order are non-refundable.
- If your return / exchange merchandise is not accepted and you wish to have the item returned to you, we will charge an $8.95 return shipping fee to send the item back to you.
- We always do our best to take care of customers and deal with you fairly; we ask that you, our customer, treat us fairly as well. From time to time we may not accept a return.
- Please allow 2-3 business days for us to process your return or exchange. If you are due a refund, please allow 5-7 business days for processing.
- If there are additional charges due to an exchange, please contact us immediately to make payment arrangements so that there is no delay in processing the exchange.
Conditions for items that are eligible for return are:
- Items must be in their original condition.
- Uncut including hair, weft or lace (where applicable).
- Unbrushed or unfrizzed.
- For Weave or Braiding Hair, hair must not be unraveled or untied.
- No products may be sprayed on the items.
- The item may not have a scent, including but not limited to, smoke, food, hair product or perfume.
- Items must be in original package with all tags and labels.
- Items not in these conditions will not be accepted.
Return Shipping Instructions:
- Repack merchandise securely in a box.
- Please include all original packaging including labels.
- Include your RMA form in the box.
- We must receive your return merchandise within two weeks from the RMA approval date.
- If we have not received your return by this time, your RMA will be voided.
Please send RMA packages to:
Attn: RMA Dept.
2444 W. 16th St., Floor 1 East
Chicago, IL 60608
If you have any questions about returning merchandise please E-mail us at [email protected] or by phone at 773-940-1910.